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In plain English
Built-in triggers like Click and Form Submission work by watching the page. A custom event trigger waits for the website to tell GTM something happened, using a dataLayer.push() with an event key.
That makes it the most reliable trigger for important actions such as form submissions, sign-ups and purchases, especially on sites where the built-in form trigger doesn't fire.
The event name must match exactly, including upper and lower case. Tick Use regex matching to match several names with one trigger.
Example
Official documentation
- Custom event trigger (opens in a new tab) Tag Manager Help
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